# MirrorWeb Alternative for Financial Services

MirrorWeb alternative: Comma vs. MirrorWeb on open-source capture, flat-rate pricing, and SEC/FINRA exam readiness for broker-dealers.

Source: https://commacompliance.com/compare/mirrorweb-alternative
Last updated: 2026-05-20

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MirrorWeb is used for digital communications archiving and surveillance. If you're evaluating MirrorWeb competitors or looking for a modern MirrorWeb alternative for SEC or FINRA compliance, this page compares Comma Compliance and MirrorWeb across capture, archiving, and pricing transparency.

## At a Glance

MirrorWeb is a UK-origin archiving and surveillance platform with broad channel and industry coverage, serving financial services, government, healthcare, and legal firms across SEC, FINRA, FCA, and MiFID II frameworks. Comma Compliance is purpose-built for US broker-dealers and RIAs, with flat-rate pricing, open-source capture code auditable on GitHub, and no NDA required to review how capture works under the hood.

## Side-by-Side Comparison

| Feature | Comma Compliance | MirrorWeb |
| --- | --- | --- |
| Architecture | End-to-end — capture, archive, supervision, policy matching, and exam-ready case management, with [open source transparency.](https://github.com/comma-compliance) | Capture, archive, and AI supervision across a broad channel set; mobile capture via "Trusted Contacts" app (launched March 2025) |
| WORM storage | Yes | Yes |
| iMessage capture method | [Point-of-delivery](/post/archive-imessage-for-sec-compliance) — not iCloud-dependent | Via Trusted Contacts app; capture method not publicly documented |
| WhatsApp capture | Captures both WhatsApp Business and personal WhatsApp | Yes — via Trusted Contacts app; capture method not publicly documented |
| Signal capture | Yes — [open-source capture code](https://github.com/comma-compliance/signal-capture) published on GitHub | Yes — stated; capture method not publicly documented |
| Transparency | WhatsApp and Signal capture code published openly on GitHub, transparent pricing, Arc Relay MCP plane on GitHub | Capture methodology not publicly disclosed |
| Channels supported | [35+ channels](/platform-integrations) where conversations actually happen: iMessage, WhatsApp, Signal, SMS, Voice, Microsoft 365, Teams, Exchange, OneDrive, Gmail, Google Workspace, Slack, Zoom, Webex, Bloomberg Chat, Salesforce, Telegram, and more | RingCentral, WhatsApp, iMessage, SMS, RCS, Zoom SMS, WeChat, Microsoft Teams, Slack, Google Chat, Symphony, LinkedIn, X/Twitter, TikTok, YouTube, Facebook, Microsoft 365, Gmail, and websites |
| Pricing model | Flat monthly [pricing](/pricing), all channels included. No per-connector fees, no storage overages, no export fees. [$33/user active, $15/user archival.](/pricing) | Quote-based; not publicly listed; claims no per-GB or hidden fees |
| Free trial | Yes | Not publicly offered |
| Personal vs. business separation | Automatic contact-based filtering — personal contacts can be excluded automatically | Via Trusted Contacts app — employees opt in |
| Custom policy matching | Yes | Yes |
| Case management | [Exam-ready](/exam-ready-cases) — built for regulatory examination prep | Not prominently documented for regulatory exam prep |
| AI compliance monitoring | Real-time policy scanning; human validation before escalation; no client data used for training without consent | Sentinel engine |
| Supervisory analytics | Per-agent message volume, inbound/outbound ratios, sentiment scoring, policy violations by rep, and daily trend data — supervisor-level accountability by person, not just by message | Not documented |
| Data ownership | Client retains full ownership; never sold or shared outside authorized sub-processors | Not publicly detailed |
| Built-in archive | Yes — included in platform | Yes — included |

*Competitor feature descriptions reflect publicly available documentation and may not capture all capabilities. Information is reviewed periodically.*

## Transparency

Comma's WhatsApp and Signal capture methods are published on GitHub. You can read them, audit them, share them with legal, and ask detailed questions before signing. No NDA required.

MirrorWeb's capture methodology — including how its Trusted Contacts app intercepts and archives messages at the device level — is not publicly documented. For firms with IT security review requirements before deployment, understanding the capture architecture is a prerequisite, not an afterthought.

## Pricing

Comma publishes its pricing publicly. One flat rate, all channels included, exports free. MirrorWeb markets "clear pricing" but requires a discovery call before you see a number. Knowing the cost up front changes how fast you move through procurement.

For enterprise deployments — multi-entity networks, broker-dealer groups, RIA aggregators, custom data residency, or private cloud — talk to us about enterprise pricing.

## The App Requirement

MirrorWeb's mobile capture requires employees to download the Trusted Contacts app on their personal devices. That's a meaningful deployment hurdle: employee adoption, device policy approvals, IT rollout, and ongoing management of app versions across a workforce. For firms operating under BYOD policies, asking employees to install compliance software on personal phones adds friction — and creates a gap whenever someone doesn't.

Comma does not run on employee devices. No app to install, no MDM enrollment, no local footprint. Archiving happens off-device. If the message is delivered, it's captured, regardless of whether the employee has updated an app or opted in that week.