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When it comes to compliance software, pricing pages can feel like they’re written in code. (Hello CRMs, collab tools, and even dating apps.) Sliding scales, “custom quotes,” per-message fees, and per-connector pricing that charges you separately for every platform you monitor. You need a calculator and a crystal ball to figure out your bill.
We don’t do that.
At Comma Compliance, our pricing is a flat fee per user. No hidden multiplier. Just one number, every month, whether you monitor WhatsApp, iMessage, LinkedIn, Bloomberg Chat, or all 40+ of our supported channel
The Problem with Variable Pricing in Compliance Software
Variable pricing sounds good on paper, until the day your communication and your bill spikes.
- Unexpected bills: You close a big deal, and client communications double. Congrats! Also, your compliance bill just doubled.
- Incentive to cut corners: Teams start worrying about sending “too many” messages because every message costs more. That’s not how you want your team thinking about client communication - and compliance teams aren’t going to want to support that, either.
- Compliance risk creep: If you’re trying to save money by reducing monitored communications, you’re increasing your regulatory exposure.
It’s the compliance equivalent of Uber’s surge pricing, except instead of a busy Friday at LAX, it’s a regular Tuesday morning.
What is Per-Connector Pricing in Compliance Software?
Per-connector pricing means your vendor charges separately for each messaging or collaboration platform you want to archive.
Example:
- WhatsApp monitoring = $X/month
- iMessage monitoring = +$X/month
- LinkedIn monitoring = +$X/month
- Bloomberg Chat monitoring = +$X/month
That means if your team uses 5–6 channels - like most modern firms - your bill can double or triple compared to the “beginning at price” on the website.
The Flat-Fee Difference
Our flat-fee model removes the guesswork. You pay the same amount per user, regardless of whether you send 1,000 messages or 100,000. That means:
- Predictable budgets: Finance teams love it.
- No hidden bills when you add a new channel: Your coverage grows with your workflows, whether you use Gmail and Text, or the 40 channels Comma supports..
- Zero hesitation to capture everything that matters: You never skip archiving a client chat because you’re worried about the meter running. We’re not charging you for overage or storage.
A Note on Transparency: We’ve given considerable thought to ensuring our pricing is fair for small and growing teams. Early on, we did consider charging for storage — or even charging extra for certain connectors like iMessage, which is by far the most expensive for us to capture and archive. But then we started talking to potential clients. And we heard the same story over and over:
“Our storage costs ballooned overnight because our team just… communicated more that month.”
No thanks.
We realized that wasn’t the kind of relationship we wanted with our customers. We didn’t want you to dread growth or new conversations because of an unpredictable bill. We created this pricing structure because it makes sense, and we want you to trust us from billing to secure archival.
Pricing Built for Small and Growing Teams
Our flat-fee pricing is designed for teams up to 250 users.
“Wait!” You may be saying, “you lied! You said it was a flat fee!” For up to 250 users, it is. Why the limit?
Because that’s the sweet spot where we can include every connector, unlimited storage, and predictable costs without cutting corners. For larger enterprises, the complexity of archiving at scale -especially with custom compliance workflows, legacy data migrations, and high-volume connectors like iMessage - requires a tailored approach to keep things sustainable for both sides.
We don’t hide that, and we won’t try to shoehorn a 5,000-seat firm into a small-team pricing model that doesn’t serve them well. Instead, we work with larger clients on a custom plan that’s still transparent, still connector-inclusive, and still avoids the “gotcha” fees most vendors use.
Compliance Isn’t a Luxury Service
Regulatory obligations don’t scale with your budget. FINRA and the SEC don’t care how many messages you sent. They care if you keep the right ones.
By charging a flat fee per user, we eliminate the per-message penalty that makes firms choose between staying compliant and staying on budget.
Compliance fees shouldn’t depend on how much you spoke with clients this month.
The Bottom Line
You shouldn’t have to “game” your compliance usage to manage costs. With flat-fee pricing, you can focus on catching risks — not counting messages.
Our model is simple:
✅ Unlimited archiving
✅ Transparent pricing
✅ All connectors included
✅ Full compliance coverage across all channels
That’s it. No surprises. Just the peace of mind that you’re covered. Every message, every time.
