Keep the evidence and the decisions together.

From a question to an organized investigation

An internal review, a client dispute or an external request can start with a single conversation. The work soon involves other records and other people. A case keeps that context together so the next reviewer can understand what has happened.

Comma connects case work with its communications archive and e-discovery workflows. The expanded discovery workspace adds timeline and identity review for enabled teams. Cases remain the working record for evidence, ownership and resolution.

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Find the work that needs your attention

Filter cases by owner, status or resolution, then open a matter to review its context. This workflow supports teams handling several investigations alongside everyday communications review.

Start with the matter, not a regulator’s form

Every investigation starts with the same question: What do you need to understand, preserve, and deliver?

Start by defining the people involved, the records that matter, the permissions required, and the outcome you need. Then determine how the results should be delivered.

Financial reporting, healthcare administrative reviews, and public sector records requests may have very different requirements. But they all start with the same need: turn conversations and records into answers you can trust.

When preservation is required, create the legal hold alongside the case. When a specific production format is required, build that requirement into the workflow from the start.

A case report tells the story. It does not replace the source records behind it.