Keep the evidence and the decisions together.

From a question to an organized investigation

An internal review, a client dispute or an external request can start with a single conversation. The work soon involves other records and other people. A case keeps that context together so the next reviewer can understand what has happened.

Comma connects case work with its communications archive and e-discovery workflows. The expanded discovery workspace adds timeline and identity review for enabled teams. Cases remain the working record for evidence, ownership and resolution.

✕

Find the work that needs your attention

Filter cases by owner, status or resolution, then open a matter to review its context. This workflow supports teams handling several investigations alongside everyday communications review.

Start with the matter, not a regulator’s form

The investigation workflow is useful across industries. Define the people, records, permissions and requested outcome before deciding how the results should be delivered. Financial reporting, healthcare administrative reviews and public-sector records requests have different obligations, even when they begin with the same need to understand a conversation.

For a matter that requires preservation or a specific production format, confirm the workflow before relying on a case report. A report summarizes the case; it is not interchangeable with a collection of source records.