RingCentral unified your communications.

RingCentral RingEX replaced the desk phone for over 600,000 businesses. For regulated firms, that migration created a compliance gap: calls that used to flow through recorded lines now route through RingCentral, and most archiving programs haven’t kept up. Voicemail and fax — both subject to recordkeeping obligations — are often missed entirely.

SEC Rule 17a-4 and FINRA Rule 4511 don’t distinguish between a desk phone and a cloud UCaaS platform. If your advisors, bankers, or client-facing staff use RingCentral for business, those communications need to be in the archive.

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What Comma captures from RingCentral

Comma connects to RingCentral at the organization level and captures across four surfaces. Call metadata is captured for every call regardless of recording settings; audio is captured only where RingCentral’s call recording is enabled.

Calls — metadata for every call made or received: participants, direction, timestamps, and duration. No call recording required.

Call recordings — audio for any call your RingCentral workspace records. Captured automatically when recording is enabled; no changes to how employees make calls.

Voicemail — audio and transcript for every voicemail left in the system. Voicemail related to business activity is subject to the same SEC Rule 17a-4 and FINRA Rule 4511 retention requirements as other communications — and is often overlooked in archiving programs.

Fax — documents sent and received via RingCentral Fax. Captured and stored with the same Write Once, Read Many (WORM)-grade immutability as your calls and messages.

All four surfaces land in the same archive as your messaging, email, and other channels. One review queue, one export path, one place for an examiner request.

How it connects

Setup takes about five minutes and involves two people: a Comma admin and a RingCentral admin.

1. Comma admin creates a named connection in the Comma dashboard, chooses which surfaces to capture, and generates a one-time authorization link.
2. RingCentral admin clicks the link, signs in to RingCentral, and approves Comma’s access via RingCentral’s standard OAuth consent screen. No configuration is needed inside RingCentral beyond the authorization.
3. Capture begins automatically. No per-user setup, no device changes, no impact on how employees use RingCentral.

RingCentral admin access is required for the authorization step. Comma admin access is required on the Comma side. See the setup guide →