Comma Compliance

Policy Matching

That message wasn't flagged. But it should have been.

Monitor business communications in real time with Comma's custom Policy Matching. Flag SEC and FINRA compliance violations before they become exam risks.

Comma's Policy Matching scans iMessage, WhatsApp, Gmail, Microsoft 365, and Bloomberg Chat in real time — flagging messages that cross the line before they become compliance liabilities.

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Your team moves fast. So do regulators.

Our Policy Matching scans business communications in real time, catching messages that violate policy before they turn into regulatory trouble.

Policy Matching at Work

Comma monitors business communications against standard SEC and FINRA policies out of the box. Bring your own rules and we run them alongside ours.

  • Every message evaluated automatically — flagged in real time if anything looks off
  • Spot checks on non-flagged content to satisfy review rate requirements
  • Custom policies run alongside standard ones — no separate workflow
  • Your team reviews flagged items only. No manual triage.

FAQ about Policy Matching

What's the difference between policy matching and keyword filtering?
Keyword filtering flags messages that contain specific words or phrases — it doesn't understand context. A message containing "guarantee" gets flagged whether it's a compliance violation or an employee guaranteeing they'll call someone back. Policy matching evaluates messages against behavioral and regulatory criteria — catching the intent behind language, not just the presence of a term. That distinction matters when you're explaining a flagging decision to a regulator.
Does Comma include pre-built SEC/FINRA policies out of the box?
Yes. Comma ships with standard policies covering common SEC and FINRA violations — misleading statements, unauthorized commitments, conflict-of-interest language, and more. You can run these as-is, adjust thresholds, or add your own rules. Custom policies run alongside the built-in ones in the same workflow — no separate review queue.
Which regulations require firms to review communications?
FINRA Rule 3110 requires broker-dealers to establish supervisory procedures that include the review of business communications. SEC Rule 17a-4 and FINRA Rule 4511 require those communications to be retained — but Rule 3110 is the one that specifically requires supervisory review and documentation. Policy matching supports the review and documentation side of that obligation.
Does Comma have policy flagging across all channels equally?
Yes. The same policies you set up for email will run across chat and messaging platforms, and for every communication platform that Comma captures for you. If the policy is active, it runs on every message regardless of where it was sent.

Related regulations

FINRA Rule 3110

The supervisory rule that requires broker-dealers to review business communications — the core obligation policy matching is designed to satisfy.

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FINRA Rule 4511

FINRA's books and records rule — incorporates 17a-3 and 17a-4 and makes them enforceable for FINRA-registered broker-dealers.

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SEC Rule 17a-4

The retention standard for broker-dealer records — tamper-proof storage, 6-year minimum, and records retrievable on demand.

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See policy matching in action.

We'll walk through a live demo — real messages, real flags, real supervision workflows.

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