How to Link a Personal Integration

To connect personal integrations of platforms, such as individual WhatsApp, Twitter, iMessage, and Signal, navigate to Integrations in the top Navigation Bar. They can be linked on a personal or business device.

Ensure an Admin has Toggled on "allow your team to connect" for the platforms.

a non linked platform with an arrow pointing to a toggle for admin to turn on personal integrations. imessage emblem below.

Personal integrations are located below the organizational integrations.

Green Icon of a person with Personal Integrations in text

Quickly link your individual accounts by pressing the Connect Button beneath the appropriate platform(s).

Signal Emblem in blue with Signal text and a blue button with connect text

Once pressed, Comma will route the user to a log in page.

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Comma will requesting access to your account (X, Facebook, etc) or provide a QR code.

Comma Compliance page requesting access to individual platforms including facebook

For WhatsApp, iMessage, and Signal, from your Android or iOs device, log in to the app and follow the instructions located on the Comma Compliance screen to finalize set up.

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Note: Signal can take up to sixty seconds to provide a QR code. There's no need to refresh the page.

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Once you have scanned the QR code from your app, or approved access, you will see a "connected" personal integration.

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A light green highlighting Connected integration with Signal's blue emblem and a connect button below.

Comma Compliance will now capture and archive communications from your individual linked platforms.

Note: The Connect button will remain active so that you can link multiple accounts if you have multiple devices use you with separate phone numbers. (Eg, business and personal devices provided)