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Comma Compliance

Consumer Messaging

Your team talks to clients on Telegram.

Do your business logs reflect them?

Telegram conversations between your team and clients are business records under SEC Rule 17a-4 and FINRA Rule 4511. Comma captures them through an authenticated Telegram connection — no device installation, no MDM, no changes to how Telegram works — and stores everything in a tamper-protected, exam-ready archive.

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SEC Rule 17a-4, FINRA Rule 4511, and the Investment Advisers Act recordkeeping requirements are channel-agnostic. The content of the conversation determines the obligation, not the app. If your team conducts business on Telegram, those messages are business records — and the firm has to be able to produce them.

This is the same logic regulators applied during the 2021–2024 off-channel sweep. The activity was happening in WhatsApp, Signal, and iMessage, yet firms had not captured it, and the penalties followed. Telegram is the same gap until it is captured.

Most enterprise archiving tools require MDM enrollment or a modified Telegram client to capture messages. Comma captures through an authenticated account connection — one setup step, nothing deployed to devices, no MDM policy, and Telegram behaves exactly as it does today.

Real-time Telegram capture

Comma captures Telegram messages as they are sent through an authenticated Telegram connection linked via a one-step QR code setup. No device software, MDM, or modified client is required, and employee device data is not accessed.

What gets captured

Supports 1:1 and group chats across iOS, Android, and desktop for any Telegram account used for business. Each message retains timestamps, participants, media attachments, and conversation order — export-ready for review or exam requests.

What is not retained

Personal contact messages outside business usage, local data stored on employee devices, and Secret Chats (Telegram’s device-to-device encrypted chat type, which has no server copy).

Why the architecture matters

For your compliance team

  • One archive, one review queue

    Telegram activity lands alongside your other 40+ channels. One supervision workflow covers everything.

  • Complete metadata

    Sender, timestamps, and conversation context are captured intact, so a date-range or per-person request is searchable and exportable on demand.

For your IT team

  • No MDM, no modified app

    Capture runs through an authenticated connection. There's no device-management requirement and no modified Telegram client to deploy.

  • Tamper-protected storage

    Messages land in WORM-grade storage, the same archive as the rest of your channels.

For your employees

  • Telegram works exactly as it does today

    Employees keep using Telegram normally — no change to how the app behaves.

  • No manual exports

    Users do not need to save or export conversations. The record is created automatically.

FAQ about Telegram compliance archiving

How does Comma capture Telegram messages?
Through an authenticated Telegram connection. Messages are captured as they're delivered, with no device installation, no MDM, and no modified Telegram client.
What exactly gets captured?
1:1 and group chats on the authenticated account, file and image attachments, and full metadata — sender, timestamps, and conversation context. All of it lands in the same archive as your other channels.
Do employees have to change how they use Telegram?
No. Capture runs through the authenticated connection, so Telegram behaves exactly as it does today. Users don't save, export, or follow any retention procedure — the record is created automatically.
Does Telegram activity go into the same archive as our other channels?
Yes. Telegram messages are captured and archived with WORM-grade storage alongside the rest of your 40+ channels, in one archive with a single supervision queue.
What happens if an examiner requests data?
The records are captured in structured form with timestamps and metadata intact. When an examiner asks for a date range or an individual, the messages are searchable and exportable on demand.

Your team is already on Telegram.

Capture it the same way you capture your other channels — into one tamper-protected, exam-ready archive.

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