Find the conversation behind the decision
An agreement with a supplier. A staffing discussion. A question about a vendor’s conduct. The conversations behind these decisions can be scattered across email, messaging, calls and shared files. Finding them should not depend on knowing whose inbox to ask for.
Comma brings captured business communications into a searchable archive, with policy review and investigation workflows alongside the record. Your authorized teams can find the conversation, review it in context and organize the relevant evidence.
Spend less time chasing records
Search captured conversations from connected business channels when an operational question or review arises.
Explore the archive
Put potential issues in the right hands
Route flagged communications to designated reviewers who understand the policy and can assess the context.
See review workflows
Build a clearer account of what happened
Bring relevant evidence into an investigation with an owner, status and documented resolution.
Explore investigations
Choose the conversations your team needs to manage
Capture scope is set by source. Select supported content types and identify who needs access before connecting a service. A phone integration, for example, may include calls, available recordings, voicemail and fax, each with different information risks.
Configuration and controls brings source settings, reviewers and access into that discussion. Review recordings, transcripts, attachments and message previews as well as the main conversation.
Set the conditions for sensitive information before rollout
Administrative conversations can still contain protected health information. Confirm the required business associate agreement, permitted data flows and safeguards with your privacy, security and legal teams before introducing it. Include connected channels, recording and transcription services in that review.
HHS guidance on cloud computing explains the business associate agreement and risk analysis considerations for cloud services handling electronic protected health information.
Evaluate the workflow without patient information
Explore a vendor-onboarding review in Timeline. Follow the same operations lead and vendor contact across email, Teams, call activity and supporting documentation, using fictional business records.
Use sample conversations to see how the archive and review process fit your team. Bring a real operational question, such as a vendor review, and walk through finding the relevant records and assigning the next action.
Define the scope
List the business channels, types of information and teams involved. Separate the communications you want to archive from clinical record workflows.Set access responsibilities
Identify administrators and reviewers, what each needs to see and who makes the decision when a communication is flagged.Review the data path
Bring permitted locations for storage, processing, exports and backups, along with requirements for connected services.Walk through an investigation
Use demonstration content to test the review process and discuss the evidence, recipients and outputs your team needs.
For organization-wide requirements, explore enterprise deployment planning and data residency.
Frequently asked questions
Does this replace our electronic health record system?
Can we begin an evaluation without patient information?
What should we establish before introducing protected health information?
See how a business conversation becomes a reviewable record.
Bring your operations, privacy and security teams. We'll use sample content to walk through the archive, review controls and an investigation relevant to your organization.