Proofpoint is an enterprise compliance and cybersecurity vendor.
This comparison breaks down Comma Compliance vs. Proofpoint on the metrics that matter most: capture coverage, security, pricing, and regulatory exam readiness, helping you find the best compliance archiving solution for your business.
Proofpoint's breadth is real with 80+ channels, enterprise-grade infrastructure, deep ML supervision.
Breadth comes with complexity: capture, archive, and supervision are separate products with separate contracts, separate pricing, and separate implementations. What ultimately matters is whether the capture method is sound, transparent, and auditable.
Feature
Comma Compliance
ProofPoint
Architecture
End-to-end — capture, archive, supervision, policy matching, and exam-ready case management, with open source transparency.
Modular enterprise platform — Proofpoint Capture, Proofpoint Archive, and Proofpoint Supervision are separate products
Built-in archive
Yes — included in platform
Yes, as one of 3 products
WhatsApp capture
Captures both WhatsApp Business and personal WhatsApp
WhatsApp and SMS via Proofpoint Capture
Transparency
WhatsApp and Signal capture code published openly on GitHub — no NDA, no request required
Proprietary
Channels supported
35+ channels where conversations happen: iMessage, WhatsApp, Signal, SMS, Voice, Microsoft 365, Teams, Exchange, OneDrive, Gmail, Google Workspace, Slack, Zoom, Webex, Bloomberg Chat, Salesforce, Telegram, and more.
80+
Pricing model
Flat monthly pricing, all platforms included, no per-connector fees, free unlimited exports
Modular — capture, archive, and supervision priced separately; enterprise contracts required; not publicly listed
Free trial
Yes
Not publicly offered
Personal vs. business separation
Automatic contact-based filtering — personal contacts can be excluded automatically
Not stated
Custom policy matching
Yes
Yes
AI compliance monitoring
Real-time policy scanning; human validation before escalation; no client data used for training without consent
AI-assisted pre-review and post-review
Data ownership
Client retains full ownership; never sold or shared outside authorized sub-processors
Not publicly detailed
Infrastructure
AWS and Azure, multi-AZ clustering, 99.9% uptime target, RPO 15 min, RTO under 4 hours
AWS; migrating existing customers to Proofpoint Archive on AWS through 2026
Capture, archive, and supervision are three separate Proofpoint products. That means three contracts, three implementations, and three pricing conversations. Supervision, the part that actually flags policy violations and generates exam-ready cases, is an optional add-on, not a default inclusion.
Comma has a set per-user pricing, with no additional add-ons.
The standard WhatsApp compliance approach via WhatsApp Business API and a BSP only covers business-side messages. Personal WhatsApp accounts, which account for most off-channel compliance risk, aren't captured through that route.
Comma Compliance captures WhatsApp by being an authorized endpoint, so can operate personal, business, or enterprise WhatsApp without interruption.
Book a Demo or learn more here.
Due Diligence
01
Where exactly is the message first captured — at the point of delivery, or after a backup or sync cycle?
02
What conditions must be true for a message to be captured? What happens if any of those conditions aren't met?
03
If a user edits or deletes a message before capture occurs, what version gets archived?
04
Can you show documentation — architecture diagrams, code, or an independent audit — of how your capture actually works?
05
Where are encryption keys stored, and who controls them?
06
Are all channels included in the base price, or are there per-connector fees?
07
Are there export or egress fees?
08
Does your case management workflow support regulatory examination prep?
09
Can cases be opened directly from flagged message threads?
10
Is any client data used to train your models? Under what conditions?
11
Can we adjust, refine, or contribute feedback to my policy models? (e.g., different languages, customer-complaint responses)
Also compare
Global Relay lacks support for personal Signal compared to Comma Compliance.
See full comparison →SteelEye offers enterprise capabilities without Comma's transparency.
See full comparison →SnippetSentry requires a separate archive and acts as a capture model only.
See full comparison →Security
Full security details →